How Good Is Your After-Sales Service?
When someone has just bought from you, that’s a golden opportunity to start building a customer relationship. Take advantage of being top-of-mind and see where it can take you – and ensure you are offering the best after-sales service to this brand-new customer. Thanking someone for a purchase is usually the start of a cadence of […]
Should I Focus on Profits or Cashflow?
Turning a profit is at the heart of running any successful company, but should profits be the only financial focus if you want to create a stable, long-term business? Cashflow is the beating heart of your business. Without an even and predictable flow of cash into the company, you can’t cover your overheads, pay your […]
What Do You Want from Your Business?
When you started your business, you probably dreamed about flexible hours and highly profitable, stimulating work. Ideally, you would have adopted best practice and documented those dreams in a succinct Business Plan. The plan would specify how much cash you need from the business, your role, and the hours you would be working. In other […]
Top Reasons Why You Should Take Employee Retention Seriously
Some businesses treat employees like cogs in a machine: lose a few and there are always plenty more to replace them with. But every person you employ means an investment of time and money. You’ve got to find them, bring them on board, and get them up to speed as quickly as possible. After all […]
Is Your Business Ready for Hybrid Working?
The Covid pandemic has changed the way we work and ushered in a new era of hybrid working – but is your business ready and able to offer this mix of on-site, off-site and remote working? When businesses were forced to close down their physical offices and workspaces, this brought technology to the fore. We […]
Before Taking on a Franchise, Ask Questions
So you’re thinking of taking on a franchised business. It has an established brand, customer base, profitable performance history, marketing support etc. What could go wrong? If you’re thinking about taking on a franchise, ask yourself the following questions to check the fit of the franchise with your personal and financial goals. What level of […]
Establishing Your Competitive Advantage
Why do customers buy from you? Knowing what it is that makes someone choose your products and/or service over your closest competitor is critical business information. Understanding this ‘competitive advantage’ is an important part of making your business stand out in the marketplace. Establishing your competitive advantage will help you create a compelling marketing message […]
Contractor or Employee? How to Get it Right
When is a worker an independent contractor or an employee? Plenty of people ask this question as it can expose businesses and individuals to significant risk and costs under tax and employment law. Sometimes, a person might seek a contracting relationship for perceived tax benefits or the company might want to keep employment flexible. However, […]
Welcome to 2021!
What a year 2020 was… none of us saw that coming! We hope you had a well-deserved, relaxing break! While there’s a lot of uncertainty about what 2021 will bring, we can take our 2020 learnings and plan for a better 2021. We’re all relieved to see the end of 2020, but before we completely […]
Key Strategies for Motivating Employees
Every business wants a team of inspired, engaged people working hard to achieve shared goals, but getting and keeping employees motivated can be tricky. Every person is different and responds to different motivational drivers. For some it is money, others need recognition, while others find motivation within themselves and just get on and perform. If […]
